Independent, same day, dedicated vehicle courier service based in Didcot, Oxfordshire

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Terms and Conditions of carriage

Words and phrases

'We', 'Us' and the 'Carrier' all relate to Moja Couriers Didcot.
'You' relates to the customer or other contracting party.

Relevant information

Moja Couriers Didcot must be given all relevant information in order for us to undertake collections and deliveries on your behalf. These details include size and number of items, ready times, closing times, postal codes, and telephone numbers and contact names. Any restrictions on access to premises such as lunch breaks, stocktaking etc. must be communicated to us. We reserve the right to increase our charges to you if any and or any other relevant matters are not disclosed to us causing an increase in our costs.

If any details of the booking change subsequent to the booking having been made and confirmed any such changes must be communicated to the office via the normal channels and not to the driver. The driver cannot be held responsible for communicating such changes. If the booking is cancelled after it has been confirmed but prior to the commencement of transit we reserve the right to charge 15% of the carriage charge or our current minimum charge whichever is the greater. If transit has already commenced we reserve the right to charge the full carriage charge.

Conditions of carriage

Unless otherwise agreed in writing prior to the commencement of carriage we cannot be held liable for any losses whatsoever resulting from the carriage of live animals, bullion, precious stones, precious metals, securities, stamps or money.

We cannot be held liable for physical loss, misdelivery or damage arising from the following:

  • Acts of God
  • Seizure or forfeiture under the legal process
  • Consequences of war
  • Terrorism or any other hostilities
  • Inherent liability
  • Faulty design or natural deterioration
  • Improper addressing or packaging
  • Consignee not taking or accepting the shipment within a reasonable time frame of the goods being tendered for delivery
  • Civil disturbances riot or strike

The carrier shall not be held liable in any circumstances for loss or damage arising after the carriage has deemed to end.

The carrier shall not be liable in any circumstances for a shipment where fraud has taken place by the owner, customer or the agent of either.

We endeavour to always meet deadlines and obligations. However the customer or his agent cannot hold us liable for any consequential loss or other damages resulting from late delivery due to factors beyond our control or as a result of delays caused.

Unless agreed in writing prior to the commencement of transit the liability of the carrier in relation to claims for loss, misdelivery or damage shall be restricted to the lesser of the following:

  • The cost of repairing any damage
  • The replacement value of the goods actually misdelivered or damaged
  • The value of the goods lost, misdelivered or damaged will be the replacement cost to the owner

The customer has the ability to increase the insurance cover on items shipped to a sum greater than 25,000 GBP per shipment subject to the following additional conditions:

  • The value and description of the goods must be given to us in writing and those details must be entered onto the consignment note prior to transit commencing
  • A surcharge will be made for the additional insurance cover

Any claim for damage, misdelivery or loss must be made within seven days and in writing within fourteen days of the transit having deemed to have ended. In the case of total loss the claim must be made within thirty days and in writing within forty days from the commencement of transit. In calculating numbers of days weekends and bank holidays are not included. If the customer can show that despite not meeting the aforementioned deadlines that he still notified us within a reasonable time due to peculiar circumstances we shall not have the benefit of the exclusion of liability. In any event, however, no claim will be accepted if one year has passed from the commencement of transit whatever the circumstances.

One of our own Moja Couriers Didcot consignment notes must be filled out and signed by the customer or his nominated third party prior to the commencement of transit.


Transit shall commence when the Carrier takes possession of the Consignment, at the point of collection.

Where the Carrier at the request of the Customer loads a consignment on one day for delivery on the next working day so that the Consignment is stored in a vehicle, transit shall commence and storage shall be deemed to end when the vehicle begins delivery.

Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the usual place of delivery at the Consignee's address PROVIDED THAT:

  • If no safe and adequate access or, if applicable, no adequate unloading facilities there exist, then transit shall be deemed to end at the expiry of one hour after notice by telephone of the arrival of the Consignment at the consignee's premises has been given to the Customer


  • For any other reason whatever, the Consignment cannot be delivered or when the Carrier holds a Consignment to await any other instructions

Waiting time

Waiting time will be charged at an hourly rate or on a pro rata basis where applicable.

Payment terms

Payment terms for account holders are 30 days from the end of the calendar month of invoice. We reserve the right, when these terms are exceeded to charge interest on any outstanding amounts at 4% above the base-lending rate of Lloyds Bank.

We reserve the right to amend these terms and conditions by giving 14 days notice of such changes in writing.

The information provided on this Web site has not been written to meet specific Customer's requirements and it is the sole responsibility of the Customer to satisfy itself that the service ordered will be suitable for its requirements.